Included Support Services
Get Book It Now concierge-level training and support by qualified staff included with every Book it Now subscription.
- Free ongoing training.
- Free support calls – Prompt customer service via the telephone or email.
- Free support email is registered and tracked. We do respond promptly.
- Online “Get Help” icon in your control panel for documentation on how to use various features.
- Free backup and restore if needed.
- Free export of reservation data.
- Free software upgrades.
Sales & Support Office Hours
Monday - Thursday: 8:00 AM - 8:00 PM EST
Friday: 8:00 AM- 5:00 PM EST
Support tickets are monitored and addressed every day from 8:00 AM to Midnight EST. We typically respond and address support issues within 24 hours or less.
On-call Support 24x7
For urgent issues, support is available outside our normal office hours and on the weekends. We immediately address any urgent issues.