Policies
MINIMUM STAYS​
All our rooms have a 2-night minimum stay with the exception of the entire house rental which requires a 3-night minimum stay (Breakfast not included). If you require a one-night stay, we may be able to accommodate your request, but a $60 cleaning surcharge will be added to the cost of your stay. Please contact us via email or phone to discuss availability.
IMPORTANT HOLIDAY INFORMATION
Winter holiday reservations (15 December to 15 January) are non-refundable after Sept 25th.
Merrie Monarch reservations are non-refundable after Feb 1.
RESERVATION
We reserve the right to charge a deposit to your credit card equivalent to 50% of your total room and tax at the time of booking and the balance of any incidental charges within 7 days of your arrival. We accept all major credit cards online and over the phone.
CANCELLATION
One month notice is required for a full refund. We do not accept cancellations within 14 days of arrival. In extraordinary circumstances, we may allow you to postpone your stay. Holidays are an exception to this policy, please see holiday information.
CHECK-IN TIME
Check-in time is between 3pm and 9pm.
If you are unable to check in during those hours, please contact your host, Sarah, to arrange for early or late check-in. Please be aware that there are no streetlights in Volcano and it can be difficult to find your way around at night. Please try to coordinate your schedule so you can check-in prior to sunset which is before 6:30 PM.
NO SMOKING
We are a clean, smoke free property, environmentally conscious house. Sorry, but for the pleasure and comfort of all our guests smoking of any kind is not permitted.